Welcome to our e-commerce website! To ensure you receive your order smoothly, please review our shipping and delivery terms below:
1. Shipping Area
We currently only ship to addresses within Canada, including all provinces and territories. Please ensure the address you provide is accurate to avoid delays.
2. Processing Time
All orders will be processed within one business day and shipped as soon as possible after payment confirmation.
During peak seasons (such as holidays) or due to force majeure events, processing and shipping times may be delayed. We will notify you promptly through website announcements.
3. Shipping Methods
We partner with several logistics and delivery companies to offer various shipping methods, including but not limited to:
Canada Post
UPS
FedEx
DHL
You can select your preferred shipping method during checkout. Shipping costs will be calculated based on your chosen service, package weight, and destination.
4. Shipping Costs
Shipping costs will be clearly displayed at checkout. The specific cost depends on the selected shipping method and the weight and dimensions of your order.
5. Estimated Delivery Time
Estimated delivery time depends on your location and the chosen shipping method, usually taking 7 business days, but may take longer for some remote areas.
The specific estimated delivery time will be provided after you place your order. You can also track your order in real-time using your order tracking link.
6. Order Tracking
Once your order has shipped, we will send you a confirmation email containing the tracking number and shipping information. You can track your package status in real-time using this link.
7. Delivery Issues
If your package is damaged or lost during transit, please contact our customer service team immediately, and we will assist you in resolving the issue.
8. Special Circumstances
We are not responsible for delays caused by weather, traffic, or other force majeure events. We recommend placing your order in advance during extreme weather or holiday periods.
Thank you for shopping on our website! If you have any questions, please feel free to contact our customer service team. We are happy to assist you.