Thank you for choosing www.foodclipseal.com! We are committed to providing you with high-quality food sealing clips and hope you are satisfied with our products. If you are not satisfied with your purchase, you can apply for a refund according to the following refund terms:
1. Refund Conditions
You can apply for a refund within 7 days of purchasing the product.
Refunds apply to unused products in their original packaging. We will refuse returns of used or damaged goods.
Please retain your proof of purchase (such as order confirmation email or receipt) so that we can process your refund request.
2. Refund Process
If you wish to apply for a refund, please contact us via our customer service email proscenium@foodclipseal.com. Please provide your order number and reason for the refund.
Our customer service team will respond to you within 24 hours and provide further return instructions.
3. Shipping Policy
During the refund process, the shipping cost for returning the goods will be borne by the customer. The original order’s shipping cost will not be refunded unless it is due to a shipping error or product defect.
If the food sealing clips are damaged during transportation, you should notify us within 48 hours of receiving the goods, and we will provide you with a corresponding solution, including exchange or refund.
4. Refund Processing
Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund request within 5 business days.
The refund will be returned to the original payment method used at the time of purchase. The specific refund processing time may vary depending on the payment platform.
5. Special Circumstances
If you enjoyed a promotional discount at the time of purchase, the refund amount will be based on the actual amount you paid.
For returns or exchanges due to product quality issues, please contact our customer service team directly, and we will handle the matter.